Terms & Conditions

By using this Site, you agree to be bound by these terms and conditions.


We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.


Late Check-Out
On request. Please contact the Front Office. Additional fees may be applied.


Guarantee Policy
A valid Credit Card required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property.  An imprint or swipe of the card will be taken on check-in. On departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees. The property shall debit the credit card for all cancellations, no-shows or for any damages caused by the guest to the property, howsoever arising. This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guests written signature shall not be required for authorisation purposes.


Deposit Policy
A deposit of 30 % will be required


Cancellation Policy


Each rate booked , is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, The Nkhosi Livingstone has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.
As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s).
Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby
acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.

 

Pricing Errors
The Nkhosi Livingstone Lodge and Spa and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.


Foreign Currency
Only the currency confirmed within your reservation is confirmed.